Shipping Policy

Effective Date: October 10, 2026

At L.o. Thomas & Co. Inc., we know how eager you are to receive your essential garden supplies and get to work in your yard. We work tirelessly to ensure that your watering cans, pruning tools, and hand trowels are securely packed and dispatched swiftly.

1. Shipping Rates & Thresholds

We aim to keep our shipping clear, affordable, and transparent:

Order Value	Shipping Cost	Estimated Delivery Time
$10.00 USD and Above	FREE Shipping	3 – 7 Business Days
Under $10.00 USD	$5.99 USD Standard Flat Rate	3 – 7 Business Days

2. Order Processing Time

• Standard Processing: All orders are processed and packed within 1 to 2 business days (Monday through Friday, excluding public holidays).

• Order Cut-Off: Orders placed after 3:00 PM EST on Friday or during weekends will be processed beginning the following Monday business day.

• Confirmation: You will receive an automated email confirmation as soon as your order is placed, followed by a second notification containing your shipping tracking number once the package has shipped.

3. Domestic Delivery Times

We ship across the continental United States from our facilities in Georgia:

• Standard Delivery: Typically takes 3 to 7 business days after the date of dispatch, depending on your geographic location.

• Remote or rural locations may occasionally require additional delivery days.

4. Package Tracking

Once your package leaves our fulfillment desk, you will receive an email containing a direct carrier tracking number (USPS, UPS, or FedEx). You can use this link at any time to monitor the real-time status and estimated delivery date of your parcel.

5. Address Accuracy

Please ensure that your shipping address is entered accurately and completely at checkout. L.o. Thomas & Co. Inc. cannot be held responsible for orders shipped to incorrect addresses provided by the customer. If you discover an error in your address, please contact us immediately at [email protected].

6. Lost, Stolen, or Damaged Shipments

• Damaged in Transit: If your package arrives visibly damaged, please photograph the outer package and contents, and email us within 48 hours at [email protected].

• Lost or Stolen Packages: If tracking shows your parcel was delivered but you have not received it, please check with household members, neighbors, or your local postal office first. If it remains missing, contact our support team, and we will assist in opening a carrier investigation.