Refund policy

Return and Refund Policy

Last Updated: October 10, 2026

At L.o. Thomas & Co. Inc. (operating online at ag5f7y-jy.myshopify.com), we take pride in helping you cultivate beautiful gardens and thrive in your outdoor spaces. Whether you rely on our watering cans for gentle nurture, our pruning tools for precision trimming, or our hand trowels for essential soil work, we want you to be completely satisfied with every tool you purchase.

If you are not entirely satisfied with your order, we are here to support you every step of the way with a straightforward, fair, and transparent return process.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused, unwashed, and in the same condition in which you received it.

  • Gardening tools (such as pruning shears or hand trowels) must show no signs of soil exposure, blade dulling, rust, or physical wear.

  • The item must be in its original packaging with all tags, instruction cards, and protective sheaths intact.

  • You must provide proof of purchase or the order number associated with the original transaction.

2. How to Initiate a Return

Initiating a return with us is simple:

  1. Contact Us First: Send an email to [email protected] with your order number, item description, and the reason for the return. Please attach clear photos if the item arrived damaged or defective.

  2. Review & Approval: Our customer support team (managed by Mary Ann Craig) will review your request within 1 to 2 business days and provide you with detailed instructions and a return reference number.

  3. Ship Your Item: Package the item securely and ship it to our designated return address:

L.o. Thomas & Co. Inc. – Return Department

Attn: Mary Ann Craig

2035 7th Street

Columbus, GA 31906

United States

Please note: Items returned to us without prior authorization will not be accepted.

3. Return Shipping Costs

  • Customer Responsibility: Except in cases where the return is due to our error (e.g., wrong item received, damaged, or defective tool), you will be responsible for paying the direct cost of shipping the returned item back to us.

  • Non-Refundable Shipping: Original shipping fees (if applicable) are non-refundable.

  • Trackable Shipping: For your peace of mind, we strongly recommend using a trackable shipping service or purchasing shipping insurance when returning items valued over $50. We cannot guarantee that we will receive your returned package.

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your watering can is cracked, your pruning tools are damaged during transit, or you received the wrong item, contact us immediately at [email protected].

We will gladly arrange a free replacement or a full refund (including any shipping fees) for damaged or defective products. Please hold on to the damaged packaging and product until our team assists you.

5. Refunds & Processing Time

Once your return is received and inspected at our Columbus, GA facility:

  • We will send you an email notifying you that we have received your returned item and inform you of the approval or rejection of your refund.

  • If approved, your refund will be processed automatically to your original method of payment within 5 to 7 business days.

  • Depending on your card issuer or bank, it may take an additional 2 to 10 business days for the credit to post officially to your bank statement.

6. Non-Returnable / Exempt Items

Certain types of goods cannot be returned:

  • Final sale or clearance items explicitly marked non-refundable.

  • Customized, engraved, or modified tools.

  • Gift cards.