Privacy policy

Privacy Policy

Effective Date: October 10, 2026

L.o. Thomas & Co. Inc. ("we," "us," or "our") operates ag5f7y-jy.myshopify.com (the "Site"). We respect your personal privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how your personal data is collected, used, shared, and protected when you visit or make a purchase from our Site.

1. Information We Collect

When you interact with our website, we collect several types of information:

  • Personal Identity & Contact Information: When you place an order, create an account, or contact us, we collect your full name, billing address, shipping address, email address, phone number, and communication preferences.

  • Payment Information: Credit card details, billing address, and transaction records needed to complete your transaction. Note: Payments are processed through secure, PCI-compliant third-party payment gateways (such as Shopify Payments). We never store raw credit card numbers on our servers.

  • Device & Technical Data: Automatically collected information when you browse our Site, including your IP address, browser type, operating system, time zone, referring/exit pages, and interactions with our store pages.

  • Order Details: Information regarding the specific garden tools, watering equipment, or accessories you view, add to your cart, or purchase.

2. How We Use Your Information

We utilize your personal information to fulfill our services and deliver a seamless shopping experience:

  • Processing, fulfilling, and delivering your orders for watering cans, pruning tools, and hand trowels.

  • Communicating with you regarding order confirmations, shipping updates, customer support inquiries, or policy updates.

  • Detecting and preventing fraudulent transactions or unauthorized access.

  • Analyzing website navigation trends to optimize site speed, layout, and user experience.

  • With your explicit consent, sending newsletters, promotional offers, and garden care tips.

3. Sharing Your Personal Information

We do not sell, rent, or trade your personal data to third parties. We share your personal information only with trusted service providers who help us operate our business:

  • Shopify: Our store is hosted on Shopify Inc., providing us with the e-commerce platform that allows us to sell our products to you.

  • Shipping Carriers: We share your delivery address and contact phone number with trusted carriers (e.g., USPS, UPS, FedEx) to deliver your packages.

  • Payment Processors: Secure gateway providers process your payment details encrypted according to financial safety standards.

  • Legal Compliance: We may disclose your information if required to do so by law, court order, regulatory authority, or to protect the safety, rights, and property of L.o. Thomas & Co. Inc., our customers, or the public.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and pixels to enhance your experience, remember your shopping cart items, understand site traffic, and deliver personalized content. You can manage or turn off cookie tracking through your browser settings; however, disabling cookies may limit your ability to use certain features on our store.

5. Data Security & Storage

We employ industry-standard technological, physical, and administrative security measures—including SSL (Secure Sockets Layer) encryption—to safeguard your personal data from unauthorized access, loss, or alteration.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

  • The right to access, update, or correct your personal data.

  • The right to request the deletion of your personal information.

  • The right to opt out of marketing communications at any time by clicking "unsubscribe" in our emails or emailing us directly at [email protected].

7. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.